DatCom

What’s the difference between FRONIUS IG.access and FRONUS IG.online? 
FRONIUS IG.access is a free PC-based Windows application for use with the Fronius DatCom data communications system.  It provides both real-time and archived data, as well as energy reports and service alerts via email.  FRONIUS IG.access is typically used locally at the site and/or by dialing in over an analog modem.

FRONIUS IG.online is the free web portal that allows for viewing and analysis of archived data over the internet.  Data can be posted up to once per day and administrative options allow varying degrees of user access.  FRONIUS IG.access is required to set up the dialog between the DatCom system and the web portal.  For more details, see the FRONIUS IG.online.

 
How do I adjust the level of complexity of the information available from the FRONIUS IG Personal Display?
The FRONIUS IG Personal Display has two levels of user access – Easy and Pro. The Pro level, which is the default, enables users to view power, voltage, current, frequency, kWh, min/max power, dollars saved, and CO2 offset.  The Easy level minimizes the information available and only shows power, kWh, dollars saved and CO2 offset, making it ideal for customers with basic information needs. To change the setting, go to the Setup menu on the Display and select Version, then toggle between Easy and Pro and select Enter.
 
 
Is there a way to get data out of the inverter in an open protocol? 
Yes. The FRONIUS IG Interface Card easy, Interface Box, and Datalogger Interface Box each enable users to get open protocol data from the inverter.  This protocol is available online, as is more information about the difference between these components. 
 
 
Whom do I call with data communications-related questions? 
If you’re a homeowner, it is best to contact the system installer. They will be best equipped to answer any questions or assist with technical support. For installers and distributors, advanced-level technical support is available by contacting our offices at 805.683.2200, 810.220.4414, or by emailing us at pv-us@fronius.com. 
 
 
How do I know if my DatCom equipment is connected properly?   
The Answer is, “Green means GO!”
In order for your DatCom system to function properly, each component must display a green LED only.  If the red LED is on, there is a communications problem.  Please check the following items:

1) the termination plugs - you must use only two termination plugs for any DatCom system.  One termination plug must be in an OUT port and the other plug must be plugged into an IN port;

2) the IN/OUT concept, -every IN port must be connected to an OUT port;

3) the Cat-5 cabling – check for continuity and proper wiring;

4) RJ 45 jacks – these are sometimes prone to bad connections.