SOLAR ENERGY

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SOLAR ENERGY

Fronius Solar.SOS

answering your technical queries

Fronius Online Support with Solar.SOS


Fronius Solar.SOS is our solution for all technical queries from installers. The service process can be initiated online using an app or the desktop version at the installation location itself – just by using the serial number of the inverter or a state code.

In the space of a few clicks, Solar.SOS supports you with troubleshooting and ordering replacement parts. The big advantage is that with Solar.SOS you can resolve technical problems yourself as and when they arise.


  • Manage multiple accounts, all from a single account
  • All orders at a glance (case overview)
  • Rapid ordering of replacement parts
  • Check the status of orders with ease
  • Messaging function with technical support (case messages)
  • Push notifications, e.g. information on current order status
  • Access to all relevant Installation Instructions and Operating Instructions (YouTube, etc.)

Benefits of Fronius Solar.SOS

Troubleshooting

We make on-site troubleshooting easier and provide a straightforward state code request. The request is submitted directly, so there is no longer any need to call Technical Support.

 

Rapid ordering

No more waiting on the phone - orders for the repair or replacement of inverters or their components can be handled more quickly and efficiently giving you greater flexibility. This function can be used in the app and in the desktop version.

Manuals

Get access to all relevant Installation Instructions and Operating Instructions. All video tutorials are also available to you.

 

One login & account - endless options

The central Fronius login page gives you access to our online tools like Fronius Solar.start (start-up app for inverters) and Fronius Solar.web (system monitoring). You also benefit from a single account in which you can manage multiple other accounts, making it easy to integrate systems from different companies, for example – and so consign tedious logging in and logging out to the past.

Clear overview

Solar.SOS provides a clear overview of all service callouts so that relevant information is available to you at a glance. User-defined settings can be specified for customised views. We will also keep you informed of important updates in the Notification Center. We will update you on the status of your orders, new messages from the support team or Solar.SOS updates via the notification option.

 

Interaction

The online tool allows you to communicate directly with our experts via a number of easy-to-use channels. To get a quick answer to your query, contact the technical support team directly using the online chat function. The integrated messaging function lets you add attachments, such as images or videos, to your written query. Where your query requires further follow-up, our support team is on hand to help via the technical support hotline. Whatever way you choose, we will continue to support you with the same high quality of service you have come to expect from Fronius.

Using Fronius Online Support

Solar.SOS can be used on your PC or, away from your desktop, on a tablet or smartphone. The app is free and can be downloaded directly from the AppStore for iOS or the Play Store for Android.

When you open Solar.SOS on your device for the first time, you can either register digitally or register using your existing Fronius account.

Already registered in the online tool from Fronius? You can use your existing login details for other tools too – your Fronius account gives you access to our various digital solutions, such as Solar.web, Solar.start and Solar.SOS.

Enjoy the benefits of the many functionalities in the online tool with the same high quality of service you have come to expect from Fronius.

Solar.SOS Desktop

Download App & Get started

Get started now

Start using Solar.SOS now and make resolving issues during your service callouts even quicker and easier. Follow the steps below:

  • Download Fronius Solar.SOS from the App Store or Google Play Store or open Fronius Solar.SOS in your browser
  • Follow the easy online registration process using your Fronius account
  • Start enjoying the benefits of a whole series of functionalities with the same high standard of service you expect from Fronius