Practical online tools for happy installers and customers
Fronius relies on quality
and is known for providing the best service on the market. Start-up, monitoring
and after-sales support have also been completely reinvented with the latest
generation of inverters. This has resulted in three useful apps for installers,
service technicians and end customers.
has expanded its range of tried-and-tested online tools and added some helpful
new features. Servicing support is available more quickly, as well as being
efficient and costing less. With the new apps, these tools are ready for use at
all times, wherever you are.
Solar.start app – 3 steps and the inverter is up and running
up all Fronius inverters is child’s play with the Solar.start app. In just
three steps, the installer connects to the internet, configures the device and
last but not least, integrates the inverter into the Solar.web
online-monitoring portal. It happens quickly and ensures a professional
appearance for the customer. The app provides another service by linking to useful
platforms such as Solar.web or Solar.SOS.
Solar.web app – keeping an eye on your
now also offers the Solar.web app in addition to the tried-and-tested Solar.web
energy management and monitoring tool. The energy flows and the yield and
consumption of the system owner’s solar power plant are presented clearly and
comprehensibly for them to follow. They can see their self-consumption and
degree of self-sufficiency, or discover how much money and CO2 they
are saving. With the Solar.web app, PV system owners literally hold 24 hours of
sun in their hands.
Solar.SOS app – for an even faster service
end of 2020, on-site troubleshooting will be far easier with the comprehensive
Solar.SOS online service tool and the Solar.SOS app. Service technicians simply
enter the serial number and the state code shown on their smartphone or laptop
and the repair instructions appear immediately. Technical videos, Installation
Instructions and Operating Instructions are also accessible for all Fronius devices.
Should it be necessary to repair or replace individual components, this can be
set up directly over the Solar.SOS app – without queues or phone charges.
Outstanding servicing work can also be easily dealt with to save time, and
multiple accounts and systems can be managed with the same account.
technical support team is still on-hand to help and advise of course; firstly
via the support hotline during normal business hours and secondly via the new
messaging function in the app that is ready to help 24/7. “Our new apps let us provide technical support 24 hours a day, so that
installers can give their end customers a first-rate service. Servicing can
even become a positive experience for the end customer,” observes Stephan
Holzinger, head of technical support at Fronius International GmbH.
Fronius apps are available from the Google Play Store and Apple Store.