If the attempt fails again, try physically accessing the web interface via LAN.
On the inverter display, use the control panel to navigate to “Setup” and enable the WLAN access point. Then connect to this WLAN access point “Fronius_240.xxxx” with a laptop/tablet/smartphone using the password “12345678”. Now open any browser (preferably Chrome), type “192.168.250.181” in the address bar and confirm.
Unscrew the lower cover of the inverter to gain access to the LAN port of the Datamanager card. Connect a LAN cable from your computer (laptop/PC) to the Datamanager LAN input (LAN input to the right of the WLAN antenna) and set the DIP switch next to the four LEDs arranged in a square to position “A” (left position). Now open any browser (preferably Chrome), type “192.168.250.181” in the address bar and confirm.
If a password has been forgotten, you have the option of generating an unlocking key that can be used to assign a new password for each role (“User/Admin/Service” in the Datamanager and “Customer/Technician” in the GEN24 hybrid inverter).
This “key” can be generated either by the system owner via Fronius Solar.web (“Reset customer password” button on the components page) or by Fronius Technical Support.
The “Reset customer password” function in Solar.web can only be used to create the “key” for a new “User/Admin” password for the Datamanager and the “Customer” password for the GEN24 hybrid inverter. The “Service” (Datamanager/Hybridmanager) and “Technician” (GEN24 hybrid inverter) passwords can only be reset using a “key” created by Fronius Technical Support. Resetting the “Service” password is reserved for trained specialist personnel (electricians, system installers, Fronius System Partners).
Please note that the “key” is only valid as long as the corresponding “challenge” is displayed in the Datamanager web interface when you click “Forgot password”. The “challenge” may be deactivated either by restarting the Datamanager or by entering an incorrect “key” five times. In both cases a new “challenge” and a new “key” must be generated.
Your Fronius GEN24 device displays a certain state code? Below you will find a list of Fronius error codes explaining what the message is about and how to fix the problem.
If this error occurs once, the status code can be ignored. However, if this status code occurs frequently, we can provide you with the current beta software (1.13.10-1).
Please contact your installer.
After 24 hours of energy continuously being fed into the grid, an insulation measurement must be carried out. This is a normative specification. Grid power feed operation is not possible during the insulation measurement.
After the insulation measurement, the inverter starts feeding energy into the grid again. This is purely for your information - no additional measures are required.
To little DC power for feed-in (reason: too little irradiation, e.g., in the morning or evening; poor weather conditions such as rain, snowfall, or fog; snow on the PV modules; heavy shading).
This is remedied automatically as soon as the PV generator (PV modules) is being supplied with sufficient power.
Error message may
a.) Occur together with other errors, which result in shutdown of the inverter, or
b.) Be triggered through actuation of the emergency stop switch/fire brigade switch on the WSD (orange connector on the far left of the data communication PC board), or
c.) If no emergency stop switch/fire brigade switch is installed, be triggered due to a missing bridge on the WSD connector.
Measures:
Should Case a) occur, check on our Solar.web portal whether other status codes have also been triggered at the same time as Code 1030. If yes, please proceed in accordance with the "Cause/solution" description for these status codes. If not, please contact your installer.
Case b): Please check whether the emergency stop/fire brigade switch has been triggered.
Case c): Please contact your installer.
This status code is triggered as soon as the grid voltage exceeds the stored limit value (depending on country-specific regulations). The inverter reduces the power of feeding in as a result due to the grid voltage being too high. This is purely for your information - no additional measures are required.
If the limit is exceeded, at present with firmware 1.12.5-0 the status code is often still displayed repeatedly. We are working on a solution.
When connecting to the public grid, for example after restarting the inverter, the grid frequency was exceeded. The inverter will not feed in power until the grid frequency is within the limit again. No other measures are required.
With the current firmware version 1.12.5-0, the status code is very frequently displayed repeatedly. We are working on a solution.
Your Fronius inverter shows an error message? In the following error code list you will find the explanation and solution for the problem.
When updating the software of your inverter, an error code is displayed? Below you will find a list of error messages with a description of how to resolve the problem.
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