Strong brands stand out thanks to their excellent customer service. As a family-run business, customer satisfaction is close to our hearts.The Fronius Solar.web online platform and its integrated monitoring functions enable installers to keep a close eye on the PV system and take preventive action. This helps them to detect and rectify potential issues before they manifest as fully fledged malfunctions.
To ensure installers can always provide the best possible level of customer service, they receive extensive telephone support from qualified Fronius technicians. With the Fronius Solar Online Support (SOS) tool, your installer has all the key information about your Fronius product at their fingertips, accessible round the clock on their laptop, tablet or smartphone – even at the weekend. Thanks to the unique Fronius service plan, if a Fronius device needs to be repaired, one visit to the site by trained installers is all it takes to get the PV system back up and running again as quickly as possible.
Fronius System Partners are installation companies that receive comprehensive training from Fronius. They are qualified to integrate our products and solutions into the overall system landscape of your solar energy supply, install and commission them correctly, and provide proactive customer support.