“24 hours of sun” is a many-sided objective. Rapid payback, greater independence, and sustainability in practice are just some of its benefits. However, the whole picture only emerges when these factors interact – and this is where our expertise comes to the fore: The experts at the end of the Fronius Support hotline, our numerous digital tools and our specially trained Fronius Service and System Partners.
One of our experts is Stephan Holzinger, Head of Fronius Technical Support International. He makes an important point: “Specialist advice and support in the respective local language during installation, optimization and maintenance is just as much a part of reliable product quality as the installed components themselves. This means our customers – system owners and installers alike - are ideally equipped for all eventualities. Whether you have a general planning question or want to know more about how to optimize your PV system, we’re always on hand with that personal touch. The same applies in the event of a service call-out, if you ever need support or when a product is nearing the end of its service life.”
In addition, our Fronius Service and System Partners receive in-depth training in the maintenance and repair of Fronius products. In most cases, any work can therefore be carried out on site, in other words where the PV system is installed: In single-family homes and apartment houses, as well as in commercial properties. Travel and transport routes are consequently time-effective and cost-efficient.
» Whether you have a general planning question or want to know more about how to optimize your PV system, we’re always on hand with that personal touch. «Stephan Holzinger, Head of Fronius Technical Support International
Anyone committed to sustainability must stick it out from start to finish. This means that our devices are never “out of sight, out of mind” once the sale’s been made, but always remain part of Fronius. We want to get the best out of them. One of the ways we do this is by deploying optimization and analysis apps that partner you throughout the entire life cycle of your PV system.
“All our products have an on-board system monitoring function installed when they leave the factory. After commissioning, this establishes a connection to Solar.web – our digital system control app. Firstly, we feel it’s important that homeowners understand the energy flows of their PV system, as this allows them to maximize their self-consumption. Secondly, installers have to be able to provide the best levels of service and offer comprehensive energy advice. This is how our vision of 24 hours of sun, a world that obtains 100% of its energy needs from renewable sources, becomes a reality,” emphasizes Stephan Holzinger.
Luigi Braghini, Energy Manager of the Italian installer Ecotek S.r.l., knows what matters when it comes to PV system installation and maintenance. His company has been a Fronius Service Partner for 15 years. He explains why: “We value the close partnership with Fronius and the high quality of the products. In addition, maintenance costs are very low. We also benefit from the excellent customer service that Fronius guarantees us.”
» We value the close partnership with Fronius and the high quality of the products. In addition, maintenance costs are very low. We also benefit from the excellent customer service that Fronius guarantees us. «
How closely good service and sustainability are linked is also reflected in how easy it is to repair the products. The individual components in Fronius inverters can each be removed separately and swapped out as necessary. This means that devices do not have to be completely dismantled, let alone replaced with new ones. Repairs at the spare parts level, which only require minimal amounts of material, are particularly sustainable. This saves time and material, reduces waste and CO2 emissions – and lowers stress levels.
An advantage that is of particular benefit to end customers, as Tiago Martins, Managing Director of Prowatt in Portugal, points out: “We’ve been a Fronius Service Partner for four years. Since then, we’ve relied totally on Fronius inverters. Two of the key reasons we like the brand are the sustainability and quality of the products. They’re very reliable and this gives end consumers a greater sense of security.”
» Two of the key reasons we like the brand are the sustainability and quality of the products. They’re very reliable and this gives end consumers a greater sense of security. «
From tools and apps for the planning and optimizing of your PV system to self-service and training for installers, right through to straightforward repairs: All this and more makes up the service and support package from Fronius. This approach supports our efforts to make your entry into the world of 24 hours of sun as easy as possible.
Whether you’re already part of the energy revolution or want to join it: On our website, in addition to registeringfor webinars, you will also find information about our partnerprogram. Our how-to videos will help you install and optimize your PV system anytime, anywhere.