A total of 28 qualified technicians work at the national
Service & Repair Center of Fronius, where they repair solar inverters in
two shifts, processing hundreds of inverters a month. Four service
representatives in the back-office handle associated paperwork and ensure
smooth communication with customers throughout the process.
When an inverter arrives, Fronius staff checks and matches
the serial number with the service case number. After a technical evaluation,
the technician repairs the unit and tests it on a final testing system before
workers repackage the inverter.
"We follow the same processes from our production
lines, which allows us short processing times and highest quality
standards," explains the Head of Repair Center, Siegfried Schmid.
"The turnaround time from the arrival of an inverter until it is ready to
ship is typically 24 hours".
Inverters built to last
The main repair volume comes from legacy inverters, such as
the Fronius IG and the Fronius IG Plus inverters. Fronius launched the first
inverters in the US almost 20 years ago and can still service and repair them,
with many still under warranty.
"We have a long-term commitment to our products
and offer repairs for a long time after we stopped producing a product
line," Schmid says.
To ensure the availability of components over that long
period, Fronius also repairs printed circuit boards (PCB). These repairs create
a pool of spare parts for the long term, even when components, such as
microchips or capacitors, are no longer available from their original
Reduce, reuse, recycle.
significant reason for Fronius' intense focus on repairs is sustainability. By
repairing even the oldest products, Fronius shows long-term customer support
and reduces the amount of waste. "Reduce, reuse, recycle" is a mantra
Fronius lives in every aspect.
Everything that Fronius cannot repair or reuse gets
recycled. Scrap materials such as electronic waste, copper, wires, or plastic
go to professional recyclers. "We work with recycling specialists who help
us recycle all our different kinds of metals, plastics, and other materials to
a high degree," Schmid explains. "Your next aluminum foil might be a
recycled Fronius product." All these efforts show in the numbers: Fronius
USA has achieved an 80% recycling rate and keeps working towards 100%.
On the other hand, customers experience excellent service
over decades and get assurance that they partner with a company that combines
sustainability, quality, and customer service.
"The best compliment is
when customers ask us to repair our competitors' products," Schmid proudly
says. "This shows us high customer satisfaction and an outstanding service level."
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