Fronius System Partnership Solar Energy
What is the difference between Fronius Service Partner and Fronius System Partner or Fronius Solutions Partner?
In my market, the Fronius Technical Support hotline provides prioritisation for System Partners. How is this handled?
We would like to become a System Partner, but our company does not install or maintain PV systems itself.
The Fronius System Partnership is not dependent on whether installation, commissioning or maintenance operations are carried out by your company itself or by a subcontractor working on your behalf.The decisive factor for the conclusion of the partnership is that the company is the contractual partner of the end customer and is therefore responsible for the professional design, installation and maintenance of the PV system.
If a subcontractor carries out the maintenance of a PV system belonging to a company registered as a Fronius System Partner, the following shall apply: The System Partner is obliged to ensure that the company that commissions or services the system is also a registered Fronius System Partner and has therefore experience and has been trained in professional installation and service. If the service activity includes the replacement of PC boards, this may only be carried out by persons who have attended the System Partner qualification training and are therefore trained in the execution of these service activities.
My company is already a Fronius Service Partner. Do we also have to apply for the Fronius System Partnership?
From the announcement of the System Partnership, the registered FSP Main Contact will receive at least three invitations, sent to the e-mail address stored in the Fronius database. Normally, this is the employee who signed the previous contract or the managing director of the company.This e-mail includes the link to register on a website in order to confirm the terms and conditions of participation in the Fronius System Partnership.
The registration must be carried out using the e-mail address that received the link. If the relevant employee already has a Fronius user account for which the e-mail address is stored as a username, he or she can log in directly and view and confirm the conditions of participation. If the employee in question does not yet have a Fronius user account for which the e-mail address is stored as username, s/he must first create a user account with this e-mail address.
I am a Fronius Service Partner and do not want to become a Fronius System Partner. Will anything change for me/my company?
Updating employee data
After sending, I receive the error message “Please enter your telephone number correctly and in accordance with international standard E164.”
If you are registered with Fronius as the main contact person (FSP Main Contact), you can log in at http://fsp.fronius.com/update using your old e-mail address and update the stored e-mail address there within your contact data. Please note that once the update is complete, you will need to use the new e-mail address to log in. If no Fronius user account has yet been registered for the updated e-mail address, you must register a new Fronius user account for it before logging in.
If you are not registered as a main contact person (FSP Main Contact), please inform your main contact person so that they can update your e-mail address in their user account.