Solar.SOS – Fronius Solar Online Support – your 24/7 digital go-to
Informative, quick & easy – the innovative support portal assists both installers and Fronius System Partners when servicing solar systems.
Whether you need troubleshooting assistance, information regarding the warranty period or help ordering replacement parts, the perfect solution is just a few steps away. It’s quick, flexible and you can use it anytime and anywhere.
What are the advantages of the Solar.SOS tool?
The Solar.sos is an online portal available 24 hours a day, 7 days a week and which boasts numerous helpful features. The clear list makes it easy to navigate through the menu and find the information you need. In addition to an end to waiting times and telephone hotlines, you benefit from receiving exactly the support you need, exactly when you need it.
Who can use Solar Online Support?
Every installation company or Fronius System Partner with a valid Fronius customer number can register for this service. All you need is an internet connection and a laptop or smartphone.
An overview of the most important features:
My cases
This menu item gives you a structured overview of all your cases to date as well as any relevant information concerning them.
Query device data
You can view information on the warranty period instantly, simply by entering the serial number of your device.
Launch troubleshooting and request exchange/repair
Troubleshooting using so-called “state codes” helps you to locate and rectify the problem.
Contact TechSupport
You can also access the Fronius Technical Support online form straight from the menu, where you can describe your problem in detail and also attach any relevant information. Of course, if you would prefer you can still contact our technical support team over the phone and they will assist you as usual.
Solar.SOS 2.0 – 2020 launch
Next-level online support – the new version
of the innovative online portal will be available during the first half of
2020.
A practical smartphone app in a new and
stylish design and loaded with 29 additional features, such as informative
manuals & videos, will be available to download.