general terms of delivery and payment

This Purchase Order constitutes Fronius India Private Limited’s (“Purchaser”) offer to purchase from Supplier those materials, products and equipment (“Products”), as well as those services (“Services”), set forth in this Purchase Order. “Supplier” shall mean the entity set out in the Purchase Order supplying the Products or Services.

This Purchase Order also includes all Deliverables. “Deliverables” means all items in tangible and intangible form, including inventions, discoveries, works of authorship, programs, derivative works, source code, object code, ideas, techniques, methods, processes, information, data, documentation and materials, that Supplier and/or its employees /agents create, prepare or deliver, or otherwise produce, conceive, make, propose or develop as a result of this Purchase Order in the context of rendering the Services.

Any Special Conditions mentioned in the Purchase Order shall be read in conjunction with these General Terms and Conditions and all other documents forming part of this Purchase Order. In case of any inconsistencies between the contract documents, the following order of priority will apply:

(i) Any definitive agreement between the parties covering the Products and Services (if such an agreement exists);

(ii) Special Conditions, under this Purchase Order; and

(iii) These General Terms and Conditions.

The Supplier shall be deemed to have carefully examined all the documents, including this Purchase Order to its entire satisfaction. Products and Services supplied against this Purchase Order should strictly adhere to the Purchaser’s approved specifications. 


Prices mentioned in this Purchase Order are firm prices and cover the entire scope of Products and / or Services. The prices will not be subjected to any escalation or variation on account of any reason whatsoever, unless specifically agreed in writing in the definitive agreement/ Special Conditions.

Acceptance of Order

Anyof the following conditions shall constitute acceptance of the Purchase Order:

(i) Supplier making, signing, or delivering to Purchasers any letter, form, e-mail or other writing or instrument acknowledging acceptance;

(ii) any performance by Supplier under the Purchase Order; or

(iii) in case the acknowledgement is not received within five (5) days of receipt of Purchase Order, the Purchase Order shall be deemed to be accepted by the Supplier.

With the Supplier’s acceptance of provisions of this Purchase Order, the Supplier excludes any of the Supplier's terms and conditions of sale or any other document issued by Supplier in connection with the Purchase Orders. Once the Purchase Order has been accepted, it cannot be amended or cancelled by the Supplier without the Purchaser’s written consent.


This Purchase Order will be valid for the time period mentioned in the Special Conditions and if no such time period is set out, then, it shall be valid until the exhaustion of the entire order quantity or on the completion of providing the Services as stipulated in the Purchase Order.


Delivery of the Products or Services shall be as per the schedule stipulated in this Purchase Order or intimated separately and no change or variation therein shall be permitted unless the Purchaser’s prior concurrence in writing has been obtained. Products shall be dispatched and delivered strictly as stated in this Purchase Order and the delivery of the Products shall be accepted at Purchaser’s respective stores on Purchaser’s factory, site or warehouse on specified working days during working hours, unless otherwise intimated.

The title of the Products shall pass from the Supplier to the Purchaser based on the INCOTERMS mentioned in the Purchase Order and if no INCOTERM has been mentioned, then, upon acceptance of the Products.


Where required by the Purchaser, the designs and drawings of the Products will be subject to written approval from the end client of the Purchaser (“End Customer”) based on the guidelines (if any) set out in the Special Conditions. A failure to obtain approval under this section, will deem to be a non-acceptance of the relevant designs and drawings of the Products. The Supplier agrees to submit a detailed quality assurance procedure to be followed by the Supplier for the execution of this Purchase Order within seven (7) days of receipt of the Purchase Order. This plan must be approved by the Purchaser or the End Customer (as required). 


The Supplier agrees s that where required by the Purchaser, the Supplier will permit the End Customer, Purchaser’s consultant or a 3rd party inspection agency to carry out a pre-dispatch inspection of the Products. The Supplier acknowledges that an inspection call will need to be raised in such cases along with the routine test and type test certificates. In case the inspection is not successfully completed due to the Supplier’s fault, in addition to the costs of the inspection any additional fee as set out in the Special Conditions will also be borne by the Supplier. The Purchaser shall be at a liberty to visit the Supplier’s site during normal working hours with prior intimation to inspect and examine the Products or Services. The Supplier shall not dispatch the Products till the Supplier receives dispatch clearance along with dispatch details from the Purchaser in writing. The inspection will be carried out as per the Quality Assurance Procedures or any other relevant standards.


Products processed and supplied against this Purchase Order must be properly packed and dispatched, with proper transit worthy packing, covered by leak proof tarpaulin during transport, irrespective of weather conditions, and should conform to any additional instructions if given by the Purchaser for safe transport by road/rail/air/water to the specified destination. In case of containerized cargo, the Supplier will ensure that the container is thoroughly checked for any damages, including any leakages before the Products are loaded into such containers. For certain Products, as may be notified by the Purchaser, the Supplier shall submit details of packing and the transportation plan to the Purchaser for confirmation prior to shipment. In the event of any damage to the Products during transportation or storage, due to poor packing by the Supplier, the Supplier will be held liable to make good the loss or damage caused to the Products supplied.

Quality of Products/ Services

In addition to all conditions and warranties implied by law, the Products and / or Services shall conform to the descriptions and specifications herein provided, shall be of good material and workmanship, merchantable, adapted for the purpose for which they are intended and free from any defects and that their sale or use does not infringe any third party intellectual property. The Purchaser shall, in the event otherwise, at its own discretion will have a right to proceed with remedies as set out under this Purchase Order.

Excess Supply

The specific quantities ordered shall not be changed without the Purchaser’s written consent. Any loss or damage which the Purchaser may suffer on account of excess/short supply, will be to the Supplier’s account in entirety. However, the Purchaser reserves the right to vary the quantity up to the amount set out in the Special Conditions or if no amount is set out then, +/- 10 % of the ordered quantity, without any price escalation per unit.


The payment terms will be as per the terms set out in the Special Conditions. Supplier will be entitled to payment, only:

(i) on delivery of the Products or Services as per the terms of this Purchase Order; and

(ii) once all relevant original documents as set out in the Special Conditions have been delivered to the Purchaser’s designated office.

The Supplier agrees that:

(i) any monetary loss to the Purchaser due to a delay in tax payment by Supplier will solely be at the Supplier’s cost; and

(ii) any Tax Invoice received from Supplier without stating the order reference or giving incorrect order reference or item codes will be refused payment and / or delayed for payment by the Purchaser.

GST Compliance, AR -1 Bills of Entry, Lorry Receipts

Supplier undertakes to comply with the GST law completely and among other compliances as set forth by GST law as amended from time to time, the Supplier shall ensure the following:

(i) All Products must be accompanied by valid Tax Invoices, in original;

(ii) Correct delivery address must be specified in the Purchase Order and captured on all Tax Invoices issued by the Supplier;

(iii) correct GST registration number must be provided by the Supplier for incorporation in the Purchase Order with reference to the place from where Supplier is liable to issue Tax invoice for supply of Products and /or Services;

(iv) All Tax Invoices issued by Supplier must accompany necessary supporting documents as specified under the GST law and all Tax Invoices must be in accordance with invoicing instructions set forth in the Purchase Order to enable the Purchaser to avail the input tax credit of the GST amount paid by

Supplier to the appropriate Government Authority, in a timely manner;

(v) Supplier also undertakes to discharge Supplier liability for the GST amount with respect to supply of the Products and/or Services supplied by the Supplier pursuant to the Purchase Order, in accordance with the GST law where the GST law obligates Supplier to pay and discharge such liability as a Registered Taxable Entity;

(vi) Supplier must provide the Purchaser with the ‘receipt voucher’ as required under the GST law for payment made in advance (if any) by the Supplier from or on the Purchaser’s behalf;

(vii) Supplier must provide the Purchaser with the ‘refund voucher’ as required under the GST law for payment made in advance (if any), refunded by the Supplier to the Purchaser along with any GST charge in the event the Purchaser has terminated the Purchase Order and /or the Purchaser has rejected the Products and / or Services for any reason set forth in the Purchase Order;

(viii) Supplier must ensure that the correct GST registration numbers of Supplier and the Purchaser are provided on all invoices issued by Supplier and are uploaded as specified in all applicable returns to be filed by Supplier in the prescribed formats under the GST law;

(ix) Supplier must ensure that the due process of credit note as prescribed under the GST law is followed in all cases of shortages in receipt of the Products, deficiencies in supply of Products and /or Services, irrespective of whether any shortages or deficiencies are attributable to Supplier or not, such that no loss is caused to the Purchaser on account of denial of any input tax credit and no liability is imposed on Purchaser for any interest or penalties imposed on the Supplier. Such credit note will also be required for processing timely payment against Supplier’s Tax Invoice; and

(x) Supplier must provide the correct HSN/SAC code for each line item in all Invoices. The Supplier’s HSN/SAC code should match the HSN/SAC code mentioned for the Products or Services in the Purchase Order.

Supplier shall in good faith work out and promptly disclose to Purchaser no later than fifteen (15) days from the date of this Purchase Order the cumulative total savings derived by Supplier as a result of reduction in the rate of tax or any benefit of input tax credit due to implementation of GST law and pass on all such savings to the Purchaser in the form of reduction in prices or unit rates of the Products and/or Services. If Supplier fails to pass on such benefit to Purchaser, then the Purchaser shall in good faith re-negotiate the prices or unit rates of the Products to be delivered under this Purchase Order.

Where the Purchaser provides any material to the Supplier on free issue or as part of the job work for incorporation into the Products or Services, the Supplier;

(i) shall not consume or incorporate material in excess of the consumption norms or limits;

(ii) must ensure the Purchaser’s material in the Supplier’s custody is not lost or damaged due to theft or for any other reasons; and

(iii) the Supplier will ensure that such material is processed and returned to the Purchaser within the time period agreed upon by the parties. In no circumstances will the Supplier retain such material and / or processing scrap for a period exceeding one (1) year.

In the event such material is damaged, lost, consumed in excess or not returned to the Purchaser within the agreed time period, the Purchaser shall be entitled to claim damages by issuing an invoice to the Supplier and pay and discharge the applicable GST on such damages. Supplier shall promptly make the payment to Purchaser of such invoice, including the GST amount invoiced by Purchaser. If the Purchaser has inadvertently reimbursed the GST amount to the Supplier for which the Purchaser is denied input tax credit due to reasons attributable to the Supplier, then, the Purchaser shall be entitled to, at its discretion, adjust or off-set such an amount from the amounts owed by the Purchaser to the Supplier, and / or the Purchaser may recover from the Supplier such loss of input tax credit with the applicable penalty as per GST law. If the compliance rating prescribed under the GST law of the Supplier falls below the limit set out in the law for any reason whatsoever, the Purchaser shall have a right to cancel the order and review the continuity of doing business with the Supplier.

The Supplier shall:

(i) forward the Supplier Tax invoice in original, to the Purchaser’s Corporate / Division Accounts Department and the duplicate must be sent along with the Products to the transporter; and

(ii) send all Product Consignment Notes, Lorry Receipts and transporters Way Bills, directly to the Purchaser’s purchase office / specified stores and not to any other Plant / Department / Office unless specified in writing failing which the Supplier shall be held responsible for the delay, loss or demurrage arising therefrom.

The Supplier agrees to indemnify and hold Purchaser harmless from and against any and all;

(i) claims, suits and actions which are brought against the Purchaser; and

(ii) all Losses (including any loss of input tax credit, payment of interest, or imposition of penalties) incurred by the Purchaser, for or relating to the Supplier’s non-compliance of the requirements under the GST law.

Set off

The Purchaser shall be entitled to recover and / or deduct monies from the amounts payable to the Supplier in respect of this Purchase Order from outstanding bills or claims for any payment due by Purchaser to Supplier in respect of any loss or damage caused by the Supplier on account of failure to supply the Products or Services under this Purchase Order or on any loss sustained by the Purchaser due to any breach of the terms and conditions of this Purchase Order or any other Purchase Order between the Purchaser and the Supplier.

Change Orders

Purchaser may, from time to time, initiate changes by issuing to Supplier written notices (each, a “Change Order”) that alter, add to, or deduct from the Products or the Services which are to be supplied under the Purchase Order, but that are otherwise subject to the terms of this Purchase Order. Supplier will promptly comply with the terms of any Change Order and give due intimation thereof within seven (7) days from the receipt of any Change Order.

Late Delivery

Supplier undertakes to deliver the Products and Services within the timelines as specified in the Purchase Order. In cases where the Supplier fails to deliver within the said timelines, the Supplier undertakes to pay to Purchaser liquidated damages at a rate mentioned in the Special Conditions, and if nothing is mentioned therein, then, up to a maximum of 10% of the said price calculated on a pro rata basis, within twenty (20) business days of such direction. Parties hereby agree and undertake that the said amount shall be compensation in form of liquidated damages that would be caused to the Purchaser as a result of delayed delivery and shall under no circumstances be construed as a penalty of any kind on Supplier. The said remedy is in addition to any other remedy as agreed under this Purchase Order or available under law.

Rejection/Removal of Rejected Products and Replacement

(i) The Purchaser reserves the right to reject the Products including on account of manufacturing defects, including but not limited to wrong supply, and claim compensation from the Supplier.

(ii) Purchaser’s weighment of Products supplied by Supplier will be final and binding. Significant weight variations, if any, will be settled at Purchaser’s discretion and will be considered at the time of payments.

(iii) Products received at Purchaser’s stores or any other receiving department shall be deemed to have been accepted by the Purchaser subject to the Purchaser’s subsequent inspection, verification or rejection and reserving rights to reject the Products found defective which shall be replaced by Supplier free of cost, failing which the Purchaser shall have authority to deduct the cost of the rejected material from Supplier pending or future bills (including all taxes/levies etc.).

(iv) Purchaser will have the right to withhold payment for Products that are not in conformity with specifications irrespective of the fact that title therein has been passed on to Purchaser.

(v) In effecting delivery of heavy materials, (packages weighing over 200 kgs.) such material shall be so loaded in the trucks as to make the material easily removable and allow use of forklift truck by opening side planks.

(vi) Supplier shall ensure to collect the rejected Products from the Purchaser’s premises as set forth in the Purchase Order well within the prescribed time with a clear understanding that in the event of any delay in taking delivery of the rejected Products, Supplier shall be solely responsible for any GST noncompliance. Supplier shall remove at its own cost the rejected Products from the Purchaser’s office or wherever such Products are located. The Supplier will be required to pay the Purchaser’s reasonable storage charges for storing such rejected Products for a period exceeding seven (7) days. The Purchaser shall not, in any way, be responsible or held liable for any loss or deterioration of such rejected Products and such Products shall be entirely at Supplier’s risk.

(vii) The Supplier shall send a representative to the Purchaser’s or the End Customer’s site to remedy any issues with the Products and also for any testing or commissioning of the Products and any related costs shall be incurred by the Supplier. If the Purchaser requires replacement of the Products supplied under any Purchase Order; Supplier shall promptly replace all such nonconforming Products. If Supplier fails to timely deliver replacement Products, Purchaser may replace them with Products from a third party at risk and expenses and charge the Supplier the entire cost, including any related costs thereof and may terminate this Purchase Order.

(viii) Any inspection or other action by the Purchaser shall not affect the Supplier's obligations under the Purchase Order, and the Purchaser shall have the right to further inspection after Supplier takes remedial action.

(ix) The Supplier will ensure that any relevant training, necessary equipment, tools and tackles, shall be arranged by the Supplier as required for the relevant Products or specified by the Purchaser from time to time.

Rejection/Removal of Rejected Services and Rectification

The Purchaser reserves the right to reject the Services in case the Services do not meet the quality standards as set out in this Purchase Order or stipulated in any other documents.

Purchaser will have the right to withhold payment for Services that are not in conformity with the specifications irrespective of the fact that these Services have been performed by the Supplier.

The Supplier shall send a representative to the Purchaser’s or the End Customer’s site to remedy any issues with the Services and also any related costs shall be incurred by the Supplier. If the Purchaser requires the Services to be rectified under any Purchase Order; Supplier shall promptly carry out such services, at no additional costs. If Supplier fails to timely rectify the Services, Purchaser may replace them with Services from a third party at risk and expenses and charge the Supplier the entire cost, including any related costs thereof and may terminate this Purchase Order.

Representations and Warranties

(i) Supplier represents and warrants that it has all the powers, authority, rights and license, to provide the Products, Services & Deliverables covered under this Purchase Order. The Supplier shall ensure that Purchase Orders are accepted by a duly authorized person to bind the Supplier. The Purchaser shall not be responsible to independently verify such authorization.

(ii) Supplier warrants to the Purchaser that all Products and Services supplied under the Purchase Orders are:

(a) new and free from any defects in workmanship, material and design;

(b) conform to applicable specifications;

(c) fit for their intended purpose and operate as intended;

(d) free and clear of all liens, security interests or other encumbrances;

(e) not infringing or misappropriating any third party's intellectual property rights; and

(f) not containing any third-party software without the Purchaser’s prior information.

(iii) These warranties survive any delivery, inspection, acceptance or payment. These warranties are cumulative and are in addition to any other warranty provided by law or equity. Any applicable statute of limitations runs from the date of Purchaser’s discovery of the noncompliance. If Purchaser gives Supplier a notice of noncompliance, Supplier shall, at its own cost and expense, promptly replace or repair the nonconforming Products or re-perform the Services subject to the conditions of this Purchase Order.

(iv) Supplier warrants quality performance and guarantee of the Products/Services/Deliverables and that the Products or Deliverables to be supplied would be of first grade quality and shall conform to specifications and shall be suitable for the purpose for which it is to be used and fit for Purchaser’s requirements.

(v) Supplier undertakes to carry out repairs and replacement, at its own expenses, in case the Products/Services/Deliverables supplied are found to be defective in quality and workmanship or in the process or manufacturing within a period as mentioned in the Special Conditions of this Purchase Order and if no time period is set out, then, within a period of twelve (12) months after the Products/Services/Deliverables have been put in use by the Purchaser, or twenty-four (24) months from the date of delivery of the Products/Services/Deliverables to Purchaser whichever is later, unless any change is intimated in writing. After the expiry of the agreed warranty terms, any further extension of the warranty duration may be mutually agreed upon by the parties.

(vi) Where applicable, for any latent defects in the Products/Deliverables, the Supplier's liability as mentioned in above clauses shall remain for the period set out in the Special Conditions and if no such period is set out then, till the end of ten (10) years from the date of completion of the period set out in sub-section (v) above. In case of any latent defect under this sub-section, the Supplier must rectify such defect or replace the Products at the Supplier’s expense.

(vii) The Supplier hereby confirms and undertakes to comply with and abide by the relevant provisions of all applicable domestic and international laws including but not limited to the Prevention of Corruption Act, 1988 (POCA), US Foreign Corrupt Practices Act, 1977 (FCPA), UK Bribery Act, the United Nations Convention against Corruption (ÚNCAC) and similar anti-bribery laws, OECD Convention on Combatting Bribery of Foreign Public Officials in International Business Transactions and the United Nations Convention Against Corruption and hereby agrees not to engage in any activity which could lead to accusations of breach of any such enactments.

(viii) The Supplier represents and warrants that it has in place adequate policies, systems, controls, and procedures designed to comply with all the applicable domestic and international laws, including the anti-bribery regulations and generally accepted standards of business ethics and conduct.

(ix) The Supplier will comply with all applicable laws, regulations, standards and orders applicable for the performance of obligations under this Purchase Order, including any export obligations, trade sanctions or laws and regulations that prohibit money laundering, support and financing of terrorism and that require reporting cash and suspicious transactions. The Supplier will only conduct business with customers involved in legitimate business activities, with funds derived from legitimate sources.

(x) If required by the Purchaser, the Supplier will submit a contract performance bank guarantee or a performance bank guarantee of a value and term as set out in the Special Conditions.


The Supplier shall ensure it has purchased insurance of the types and amounts consistent with customary business practices, including any legally mandated insurance policies, transit insurance for the Products, and Worker’s Compensation Coverage.


All non-public, confidential or proprietary information of the Purchaser, including, but not limited to, specifications, samples, patterns, designs, plans, drawings, documents, data or business operations (“Confidential Information”), disclosed by the Purchaser to the Supplier, whether disclosed orally or in written, electronic, or other form or media, and whether or not marked, designated or otherwise identified as confidential, in connection with this or any pervious Purchase Order shall be treated as confidential and is provided to the Supplier solely for the use of performing the obligations under this Purchase Order and may not be disclosed or copied unless authorized by Purchaser in writing. The Supplier’s failure to carry out its obligation herein shall mean a breach of the Purchase Order which shall entitle the Purchaser at any time to take steps to prevent the Supplier from continuing the breach and take all relevant steps in accordance with this Purchase Order.

The Supplier shall exercise the same degree of care to protect such Confidential Information as it employs for the protection of its own Confidential Information and in no case less than a reasonable degree of care. Upon Purchaser’s request, Supplier shall promptly return all such Confidential Information including all documents and other materials in any form received from the Purchaser. Purchaser shall be entitled to injunctive relief, in addition to its other remedies, for any violation of this clause. This clause shall not apply to information that is: (a) in the public domain; (b) rightfully and legally known to the Supplier at the time of disclosure; or (c) rightfully and legally obtained by the Supplier on a non-confidential basis from a third party.

IP License to use the Product / Services

Supplier hereby grants to the Purchaser a royalty-free, non-exclusive, worldwide, perpetual, irrevocable (except for material breach by Purchaser), sub-licensable and transferable to any third party, supplier or outsourcer, license to use intellectual property: (i) for use of any Products or Services in the course of Supplier’s business including use by their direct and indirect customers and for any purposes reasonably incidental thereto; and (ii) to commercially exploit any Products or Services for which purpose the Products or Services were supplied, including for use by End Customers.


Supplier shall defend, indemnify, keep indemnified and hold harmless Purchaser, its affiliates, successors or assigns and its respective directors, officers, shareholders, and employees etc. against any and all loss, injury, death, damage, liability, claim, action, subrogation, judgment, interest, penalty, fines, cost or expense, including reasonable attorney and professional fees and costs, and the cost of enforcing any right to indemnification hereunder (collectively, "Losses") arising out of or occurring in connection with Supplier’s performance of its obligations or Supplier's negligence, willful misconduct or breach of the terms of this Purchase Order or in the event that possession of the Products or performance of the Services infringes or misappropriates a patent, copyright, trade secret or other intellectual property right of any third party.

The Supplier further agrees to indemnify and keep indemnified the Purchaser against all claims, damages, expenses including but not limited to Losses that the Purchaser may incur as a result of damage or loss to the material/equipment loaned to the Supplier for job work/repairs under a Purchase Order , by way of spoilage, mishandling, improper use, pilferage, wrong processing, transit loss, theft, negligence or unauthorized use and against Losses arising due to non-compliance with the cycle time and/or improper and limiting conditions of the materials used by the Supplier or non-supply or proper return to the Purchaser in the same equipment weight and the agreed scrap quantity norms fixed for the material/equipment.

Limitation of Liability

Neither party or their affiliates will be liable to the other party for any indirect, incidental special, exemplary, punitive, or consequential damages of any kind (including, but not limited to, loss of revenue or anticipated profits, or lost business) regardless of whether or not that party or any of their affiliates have been advised of the possibility of any such damages or such damages could have reasonably been foreseen.

Compliance with Labor laws

The Supplier shall comply with all laws, including but not limited to any taxation laws, Labor legislations, the Contract Labor (Regulation & Abolition) Act 1970, Employees State Insurance Act 1947, Minimum wages Act 1948, E.D.L.I & E.S.I. Schemes, Employees Provident Funds & Miscellaneous Provisions Act 1952, Industrial Disputes Act, or Workmen’s Compensation Act. The Supplier alone shall be liable to face civil or criminal action that the Government, other authorities or private persons/ firms may take against it and it shall keep the Purchaser indemnified in case the Purchaser is made a party to such proceedings and the Purchaser shall recover all costs, fees, compensations, damages, losses suffered or penalties paid by the Purchaser and/or its officers in all types of plaints, complaints, petitions, claims, actions, proceedings or hearings in respect of the Supplier’s personnel engaged by the Supplier.

Compliance with Safety norms

Pursuant to the provisions of section 7B of the Factories Act, 1948, as amended from time to time, Supplier shall provide adequate information in connection with the use of any raw-material in the Products, and the conditions necessary to ensure that the raw- material as well as the Products when put to use will be safe and without risks to the health of any of the users.

Compliance with Green Sourcing Policy

Environment conservation is of utmost importance to the Purchaser and the Purchaser is committed to give preference to environmentally responsible suppliers who have implemented ISO14001 or similar standards. Supplier shall at all times adopt environment friendly policies including but not limited to:

(i) conservation of natural resources like energy & water;

(ii) reduction in waste and greenhouse gas

(iii) compliance to ROHS standards;

(iv) adoption of reusable and recyclable

(v) nurturing biodiversity in the vicinity of Supplier operations; and  

(vi) such other regulations and / or policies as may be prevalent during relevant times.

The Supplier shall, at all times, comply with the Purchaser’s Green Sourcing Policy, which may be amended from time to time.


The Purchaser may, without incurring any liability, terminate this Purchase Order without cause upon thirty (30) days prior written notice to the Supplier.


The Purchaser reserves the right to immediately cancel or rescind this Purchase Order in full or in part by a written notice to the Supplier in the following events:

(i) failure on part of the Supplier to comply with any of the terms and conditions of this Purchase Order;

(ii) failure on part of the Supplier to deliver the Products, Services or Deliverables in a timely manner;

(iii) failure to remedy defects or provide replacements of rejected Products in accordance with terms of this Purchase Order;

(iv) delay in performance beyond fifteen (15) consecutive calendar days, due to a force major event;

(v) breach of the Supplier’s representations or warranties under this Purchase Order;

(vi) any legal proceeding initiated against the Supplier for liquidation or bankruptcy; or

(vii) if receivers are appointed for the properties of the Supplier.

In any of the aforementioned events, apart from the remedies available under law the Purchaser shall also have the right to:

(i) forfeit any security which may be provided by the Supplier;

(ii) invoke the penalty provisions or compensation provisions under this Purchase Order, for delayed delivery;

(iii) be entitled to a full refund from the Supplier of any payments made in advance by the Purchaser; and

(iv) procure the Products or Services from a third party at risk and expenses and charge the Supplier the entire cost, including any related costs thereof.

The Purchaser shall also have the option to cancel the Purchase Order in part or in full by giving a fifteen (15) days notice in writing to the Supplier in case of a change in the Purchaser’s business plan, including any cancellation of the order between the Purchaser and the End Customer. In case the Purchaser cancels the order under this clause, then, the Purchaser will forfeit any security which may be provided by the Supplier and be entitled to a full refund of any payments made in advance to the Supplier.

Business Continuity Plan

In the event Purchaser, at its sole discretion, identifies Supplier as a critical supplier, then Supplier shall prepare, maintain and provide, at no additional cost to the Purchaser, a Business Continuity Plan satisfactory to the Purchaser, and designed to ensure that the Supplier can continue providing the Services and Products in accordance with this Purchase Order in the event of a disaster.


1. For avoidance of doubt,

a Purchase Order shall be binding on the Purchaser only when issued by a duly authorized representative of the Purchaser.

2. Assignment

Supplier shall not assign, transfer, delegate or subcontract any of its rights or obligations under the Purchase Order without the Purchasers prior written consent. Any purported assignment or delegation in violation of this section shall be null and void. No assignment shall relieve the Supplier of any of its obligations under this Purchase Order.

3. Force Majeure

In the event of a force majeure condition during the delivery period, the delivery date may be extended at the sole discretion of the Purchaser on receipt of an application from the Supplier on such terms and conditions as may be directed by the Purchaser. Only those causes which depend on natural calamities, civil wars, pandemic and national strikes, having duration of more than seven (7) consecutive calendar days are qualified to be covered under a force majeure event. The Supplier must inform the Purchaser through a registered letter/courier and e-mail, duly certified by Local Chamber of Commerce or relevant Statutory Authority, the beginning and the end of the cause(s) of delay (force majeure events) immediately, but in no case later than four (4) days from the date an event can be classified as a force majeure event in line with the provisions mentioned under this clause. To avoid doubt, economic hardship or any changes in the market conditions will not be considered a force majeure event.

Supplier shall use all diligent efforts to end the failure or delay of its performance, ensure that the effects of any force majeure event are minimized and resume performance under the Purchase order.

4. Entire Agreement

This Purchase Order, including any Special Conditions, constitutes the entire agreement between the parties and supersedes and extinguishes all previous arrangements and understandings between them, whether written or oral, relating to this subject matter. Notwithstanding anything to the contrary, if a definitive agreement covering Products or Services described in this Purchase Order exists between the Supplier and Purchaser, the terms of such definitive agreement shall prevail.

5. Amendments

Any subsequent change in terms of this Purchase Order by way of adding, altering or rescinding the terms herein, shall be made only in writing by the Purchaser’s duly authorized person and shall be deemed to be incorporated herein and be treated as a part of this Purchase Order.

6. Cumulative Rights

The rights and remedies available to the Purchaser under this Purchase Order are cumulative and are in addition to any other rights and remedies available at law or in equity or otherwise.

7. Code of Conduct

Supplier warrants and represents to the Purchaser that it is in compliance with and shall remain in compliance during performance of any Purchase Order and ensure that its employees, agents, contractors and subcontractors comply with the Purchaser’s “Supplier Code of Conduct” published by Purchaser from time to time and all applicable laws, regulations and ordinances at all times. The supplier shall oblige all its sub-suppliers to recognize and respect the requirements of this Code of Conduct.

8. Relationship

The Supplier is an independent contractor of the Purchaser. Nothing contained herein shall be construed as creating any agency, partnership, employment or fiduciary relationship. Neither party shall have authority to bind the other party in any manner whatsoever.

9. Publicity

Supplier agree that Supplier shall not, without the Purchaser’s prior written consent advertise, promote or publish the fact that Purchaser purchased Products, Services or Deliverables from the Supplier; or use in advertising, publicity or otherwise, the name or logo of Purchaser nor any trade name, trademark, logo or simulation thereof owned by Purchaser. Supplier shall not represent, directly or indirectly, that any Products, Services or Deliverable have been approved or endorsed by the Purchaser, without the Purchaser’s consent in writing.

10. Audit

 At the Purchaser’s request, Supplier shall allow Purchaser (directly and/or through third parties) to audit and inspect its facilities, as well as copy any documents relating to the performance of obligations under this Purchase Order.

11. Severability

If any term or provision of this Purchase Order is found invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term of this Purchase Order or invalidate or render unenforceable such term in any other jurisdiction.

12. Waiver

 Any failure or delay by Purchaser to enforce the Supplier’s performance of any provision of this Purchase Order shall not constitute a waiver of its right to subsequently enforce such provision or any other provision of this Purchase Order.

13. Governing Law & Dispute Resolution

This purchase Order shall be governed by and construed in accordance with Indian laws. All disputes relating to this agreement shall be subject exclusively to the courts of competent jurisdiction situated within the limits of Pune, India.

In the event of any dispute arising out of or in relation to this Agreement, the Parties shall try and resolve the dispute amicably in good faith through negotiations. In case the dispute is not resolved within a reasonable time, the Parties agree to submit the same for arbitration to a sole arbitrator, mutually appointed by the Parties. In the event that the Parties cannot agree upon a sole arbitrator, each Party shall appoint an arbitrator and the two arbitrators shall mutually appoint the third presiding arbitrator. The arbitration proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996. Arbitration proceedings shall be conducted in the English language and the venue shall be Pune, Maharashtra. The award of the arbitration proceedings shall be final and binding on the Parties. Each party shall borne its own cost for Arbitration Proceedings.


Interest of 24% p.a. will be charged after payment due date. Invoice issued as per sec 31 of CGST Act, r/w rule 1 of Invoice rules. Certified that the particulars given above are true and correct. Place of fulfillment: Chakan, Tal. Khed, Pune, 410501;

Place of jurisdiction: Pune; Applicable law: Indian law, the UN Convention for International Sales of Goods shall not be applicable. Compensation for damages: if permitted by law, max. Liability up to the quotation value. The goods shall remain property of FRONIUS India Pvt. Ltd. until the payment has been received in full. Custom-made goods cannot be returned or exchanged.

The provisions of the General Terms and Conditions of FRONIUS India Pvt. Ltd. is applicable. Incoterms in the respective current version. The general terms of delivery and payment of Fronius India Pvt. Ltd. shall apply. The latest updates of our safety data sheets are available at


General terms and conditions

1. Applicability

1.1 All deliveries and other services effected by ourselves, and all payments made to us, shall be exclusively governed by these Terms of Delivery and Payment. Insofar as applicable provisions may be found to be missing therefrom, the General Terms of Delivery of the Austrian Electrical and Electronic Industries shall apply in a subsidiary manner; in all other regards, Austrian laws and regulations shall apply. If any business terms of the Ordering Party’s are at variance with these General Terms of Delivery and Payment, we shall only be bound by such divergent terms if we have expressly recognised the same by letter or by telefax.

1.2 In taking delivery of the goods and/or service, the Ordering Party acknowledges the exclusive applicability of our Terms of Delivery and Payment.

2. Offers

2.1 Our offers are without engagement and subject to alteration, unless the offer makes express mention of a period of engagement. Documents pertaining to our offers – such as drawings, illustrations, samples and patterns, and dimensional, weight, performance and consumption data – contain or themselves constitute only approximate data and are not deemed to be specially agreed characteristics unless otherwise provided. We retain the right to effect modifications for engineering reasons.

2.2 We reserve the proprietary rights and copyright to all cost estimates, drawings and other documents; these may neither be disclosed to any third party nor used for the purposes of any third party.

3. Acceptance of the order; supplementary agreements

Acceptance of an order, and any undertakings or supplementary agreements made by our employees, as well as amendments and alterations of any kind, shall not be binding upon us until we have issued written confirmation by letter, telefax or e-mail.

4. Price and payment conditions; offsetting

4.1 Prices are always the list prices valid on the date of delivery. They are ex-works prices (EXW [Incoterms in the latest version]), exclusive of packaging, insurance, loading at the factory and value-added tax; the packaging will not be taken back.

4.2 Payments are to be made net cash, without any deduction and free of charges, within 30 days of the invoice date. It shall be for us to decide which claims or partial claims of the Ordering Party’s may be offset against such payments.

4.3 If any changes in order execution are necessitated by circumstances where risk is borne by the Ordering Party, then this latter shall bear all additional costs thereby incurred.

4.4 If the payment period is exceeded, we shall be entitled to charge default interest at a rate of ten percentage points above the applicable base rate announced by the Austrian National Bank, plus the collection costs, such amounts to total at least 12% p.a. of the overall claim. This is without prejudice to any further consequences of default in payment.

4.5 It is inadmissible for the Ordering Party to withhold payments or to offset these against counter-claims which are contested by ourselves.

4.6 Where the Ordering Party holds claims against ourselves, we are entitled to offset these against our own claims against the Ordering Party, at any time.

4.7 For services performed under contracts for work and materials (installation, repairs, maintenance and other such work), we shall charge the hourly rates and materials-prices applicable at the time of completion, plus our applicable surcharges for any overtime, night-time, Sunday and public-holiday working; travel and waiting times are counted as working hours. Travel expenses and daily and overnight allowances will be invoiced separately.

5. Performance, shipping and default

5.1 The delivery period commences with the mailing of the order confirmation note, while the performance period for installation, maintenance or repair work commences when the equipment is handed over. On no account, however, shall the delivery or performance period start to elapse sooner than 14 days after the time when the Ordering Party has furnished us with the documents (e.g. engineering drawings, plans etc), permits or approvals which it is responsible for procuring, or when it has made the agreed pre-payment. The delivery or performance deadline is deemed to have been met if we have notified the Ordering Party prior to such deadline of our readiness to deliver or perform; in cases where a special agreement obliges us to dispatch or deliver, the delivery or performance deadline shall be deemed to have been met if the object of delivery or performance has left our factory prior to such deadline.

5.2 Delivery or performance periods are extended for the duration of any unforeseen impediments lying outside our sphere of influence, such as stoppages, major personnel outages, unlawful strikes, delays in supplies of essential raw materials or components or the like, as well as by circumstances where risk is borne by the Ordering Party, to the extent that these impediments and/or circumstances are of material relevance to the failure to meet the deadline. Impediments and/or circumstances of this nature also annul the consequences of a default for which we would otherwise be liable, for the duration of such impediments; any contractual penalty obligations which may have been agreed for specific instances shall entirely cease to apply. Immediate notification is to be given of the beginning and end of such impediments. We are entitled to terminate the contract, in whole or in part, if such impediments should occur. In this case, unless the Ordering Party proves gross negligence on our part, damages claims from the Ordering Party shall be inadmissible.

5.3 If agreed delivery or performance deadlines, or deadlines that have been extended in accordance with 5.2 above, are exceeded by more than four weeks, the Ordering Party shall be entitled to terminate the contract, having granted us at least 14 days’ extra time by notice given to us in a registered letter. Unless the Ordering Party proves gross negligence on our part, damages claims from the Ordering Party shall be inadmissible in this case.

5.4 If the Ordering Party incurs a loss from a delay for which we are liable, then it shall be entitled to compensation amounting to 0.5% per whole week - up to a maximum of 5% - of the value of that part of the delivery which cannot be used in time or for its intended purpose as a result of the delay. For other services, the compensation shall be 5% of the remuneration. Any damages claims going beyond the above shall be inadmissible, as shall claims for damages in consequence of delays on the part of our suppliers, unless gross negligence is proven on our part.

5.5 In cases where we have undertaken to effect shipping, the mode and route of shipping shall be for us to decide. Goods are always shipped at the Ordering Party’s risk and expense. We shall only be liable for damage if gross negligence is proven on our part. We shall only take out transport / breakage insurance by order and for the account of the Ordering Party.

5.6 We are entitled to effect part-deliveries.

5.7 Our compliance with the delivery period shall be contingent upon the Ordering Party having fulfilled its contractual obligations in all pending, still-to-be-completed business transactions.

5.8 If shipping is delayed due to circumstances where risk is borne by the Ordering Party, then this latter shall bear all resulting additional costs, such as those for storage at our factory, but with a minimum monthly charge of 0.5% of the invoice amount. In such a case we shall also be entitled to grant the Ordering Party a grace period of at most 14 days, and if this period should expire to no avail, we shall then be entitled, at our own discretion, either to make alternative arrangements regarding the article(s) to be delivered and to effect delivery to the Ordering Party within a suitably extended period of time, or to terminate the contract and claim damages for breach of contract. In this latter case, we are entitled, without having to furnish any particular proof, to require 10% of the remuneration for the intended delivery as indemnification. Where appropriately substantiated, we can also claim compensation for any damage over and above this amount.

5.9 In the case of goods ordered on call, or ordered for production with no shipping instructions, delivery must be taken within three months. If this time limit elapses unused, then 5.8 shall apply analogously.

5.10 For services performed under contracts for work and materials (4.7), the Ordering Party is to provide us with the necessary equipment and auxiliary materials (e.g. winches, rails, electricity etc.) in good time and at no charge, even if installation is included in the price (4.1) or if a flat-rate price has been agreed for this. Any works needing to be carried out by the Ordering Party preparatory to installation, e.g. building work, must be completed prior to the arrival of our installation technicians. Furthermore, the Ordering Party must take all safety precautions needed for the protection of persons and property. We shall not accept liability for the ancillary personnel, equipment and auxiliary materials which may be placed at our disposal unless gross negligence is proven on our part.

6. Passage of risk

6.1 Risk shall pass to the Ordering Party as soon as the articles to be delivered, or the articles on which we have performed maintenance, repair or other work, have left our factory. The same shall also apply to part-deliveries or in cases where we have undertaken to bear the shipping charges or to perform delivery, setting-up, assembly, installation or other similar services. If the maintenance, repair or other work is carried out in the domain of the Ordering Party, then risk shall pass to this latter as soon as it has received notification that the work in question has been completed.

6.2 If there is any delay in dispatching or delivering the shipment for reasons for which we are not liable, the risk shall pass to the Ordering Party as soon as it has been notified that the consignment is ready for delivery.

7. Retention of title; rescission

7.1 We shall retain title to the article(s) delivered until our purchase-price claims, and all other claims that we have – on whatever legal grounds – against the Ordering Party, have been settled in full.

7.2 The Ordering Party is only permitted to re-sell the article delivered – even if this has been joined to other items or subjected to processing – in the course of its company’s regular business operations. However, this permission is precluded if the resulting claims are assigned to third parties or are the subject of an assignment prohibition, or if the Ordering Party is insolvent or in default with the performance of its contractual obligations. No other manner of disposition whatever is permitted to the Ordering Party. In the event of distrainment, confiscation or other disposition by third parties, the Ordering Party is to notify us hereof immediately. Our legal expenses incurred in connection with the enforcement of our title are to be borne by the Ordering Party.

7.3 The Ordering Party assigns to us even now its claims and other rights from the re-sale, rental or leasing of the article delivered, even if this latter has been joined together with other items or subjected to processing; the Ordering Party shall make an entry to this effect in its books. If the article delivered is sold or placed into the hands of a third party for such party’s use together with other items (regardless of whether or not it has been joined to any such items or subjected to processing), then the receivables claim shall only be assigned up to the amount of the purchase price owed to ourselves. This is without prejudice to any further damages claims.

7.4 The Ordering Party is only entitled to collect the claims and to assert the other rights to the extent that it has met its payment obligations towards us and is not insolvent.

7.5 If the Ordering Party should act contrary to the terms of the contract – in particular by being in arrears with payment or with any other contractual obligation, and/or by being insolvent – we shall be entitled, at our own discretion, either to terminate the contract without granting any grace period or, while leaving the contract in force, to take back the article delivered or to forbid it to be used. We shall also be entitled to sell the taken-back article in the open market; after deduction of a handling fee of 10% of the proceeds thus realised, the remainder will be debited from the total of our outstanding claims against the Ordering Party. Pending return of the article in the event of our terminating the contract, we shall charge the Ordering Party a usage fee of 5% of the original value of the article, unless the actual diminution in its value is even greater.

8. Warranty

8.1 We give no warranty for ordinary deviations in size, weight or quality (or as tolerated by ÖNORM, EN or DIN standards), and also no warranty for information given regarding the suitability of the article(s) to be delivered for the purpose contemplated by the Ordering Party, or for any other particular purpose.

8.2 Although we warrant the correctness of our processing instructions, user/operating manuals and customer advisory service, compliance with statutory or other regulations when using the articles delivered, and the testing of these articles for the purpose envisaged, shall remain the sole responsibility of the Ordering Party. We shall only be answerable for any instructions differing from our written processing instructions and user/operating manuals if we expressively previously confirmed these deviations to the Ordering Party in writing, either by letter, telefax or e-mail.

8.3 Articles or services supplied must be inspected by the Ordering Party immediately after delivery has been taken of them. Any defects must be reported to us immediately upon being discovered, in a written notice sent by letter, telefax or e-mail quoting the number and date of the order confirmation note, of the delivery note or of the invoice, and the serial and commission numbers. If the Ordering Party omits to make this immediate notification, it may no longer assert any warranty claims or claims for compensatory damages on account either of the defect itself or of any misapprehension as to whether the delivery or service was free of defects. The notice must set out which delivered items or supplied services are affected by the defects, what the defects consist of in detail, and under what concomitant circumstances these defects occurred. Every single defect must be exactly described. Any costs which we incur as a result of unjustified notices or notices that are otherwise at variance with the conditions of use are to be refunded to us by the Ordering Party.

8.4 In the case of corrective and preventive maintenance work, our warranty shall be limited to the services actually rendered. We shall only warrant correct functioning of an installation, machine, Software or the like whose components were not all supplied by ourselves if we provable have undertaken – despite the provision of certain components by the Ordering Party or by third parties – to manufacture the installation (or machine etc.) as a whole, and if the faulty functioning in question is not attributable to incorrect or incomplete information from the Ordering Party.

8.5 Unless otherwise agreed, the warranty period shall be 24 months. From the beginning of the 13th month of this period, however, our warranty shall be limited to making available, free of charge, the items needed for remedying the defects; from this time onwards, any warranty claims going beyond the above shall be inadmissible. This period limitation also applies to the supply of items deemed to be immovable and to work on items which are, or are deemed to be, immovable. The warranty period shall start to elapse upon the passage of risk in accordance with Point 6. The Ordering Party must always prove that defects coming to light during the warranty period were already present at the time of the passage of risk.

8.6 In cases where we do give warranty, we shall – at our own discretion and within a reasonable period of at least 4 weeks’ duration – either exchange the defective article itself, or its defective components, for a defect-free article or defect-free components, or remedy the defect(s), or grant the Ordering Party a reasonable reduction in price, or (unless the defect in question is a minor one) cancel the contract. The warranty period is not prolonged by the exchange of the item or of parts or components belonging to the item. If, however, the remainder of the warranty period – including that part of the period during which our warranty is limited to free provision of the requisite materials in accordance with Point 8.5 – lasts for less than twelve months, then the warranty period for the exchanged items, parts or components shall be extended to twelve months. The items, parts or components thus exchanged shall become our property. We shall not refund the costs for any actual or attempted remedying of a defect by the Ordering Party or by any third party.

8.7 To the extent that is necessary and may reasonably be expected of the Ordering Party, the object of delivery or performance, or the defective part(s) thereof, are to be dispatched or shipped to us immediately at our request, at the Ordering Party’s risk and expense, failing which any and all warranty obligation on our part shall become void.

8.8 The Ordering Party is not entitled to withhold payments on account of warranty claims or other counter-claims not recognised by ourselves.

8.9 Warranty claims from the Ordering Party are excluded in cases where the installation, user and operating manuals provided by ourselves, or to be requested from us by the Ordering Party, have not been observed, or where the user has not been (fully) obligated to observe such instructions; if the installation work has not been performed properly and in accordance with the relevant Standards, and in particular if was not carried out by licensed contractors; if any corrective maintenance or other work has been performed on the object of delivery or performance without our consent; if it has been improperly operated or used, or operated despite its protective features being faulty, or taken out of the contract territory without our consent, or used contrary to our instructions or for purposes for which it is not intended; and, moreover, where defects are attributable to foreign object damage, chemical influences, overvoltage, the conduct of third parties or to force majeure; the same applies in respect of natural wear-and-tear.

8.10 Our warranty is also excluded in cases where we have been contracted to carry out repair-orders, to alter or modify used items, or to supply such items.

8.11. Finally all warranty claims shall be excluded if the Ordering Party installs third-party components or replacement parts in our delivery items or services provided by us which have not been expressly recommended by us prior there to.

8.12. In addition to the rights of the Ordering Party in accordance with Point 8.6. regarding the delivery of inverters for photovoltaic systems the guarantee in accordance with the guarantee conditions of Fronius shall apply, available at

9. Damages and product liability

9.1 We shall only accept unlimited liability for damage, of whatever kind, to the extent that the Ordering Party proves that we ourselves brought about this damage either knowingly and wilfully or grossly negligently. If the Ordering Party proves that we have caused damage in an ordinarily negligent manner, our obligation to indemnify shall be limited to the damage actually incurred, and, moreover, to a maximum overall amount not exceeding the total order value. Furthermore, claims of this type may only be enforced at law if asserted within six months of the damage in question becoming known.

9.2 In the event that we are taken to law by a third party where we have produced and delivered in accordance with the drawings, designs, models or other documents provided by the Ordering Party, the Ordering Party shall indemnify and save us harmless.

9.3 When using the installations, machines and other articles delivered by ourselves, the Ordering Party is obliged to painstakingly observe all safety regulations, technical rules, installation regulations, operating instructions and user manuals, and in particular all regulations applying to the electrical engineering field, and to allow only authorised skilled personnel to operate the equipment.

9.4. Any liability for damage caused by the installation or use of third-party components or replacement parts with our delivery items, which have not been verifiably and expressly recommended by us, shall be excluded.

10. Consent to data protection

Client shall agree that Fronius International GmbH and its subsidiaries may collect, process and use personel data (such as name, address, email address), if applicable also by commissioning a service provider, for the purpose of sending information regarding products and services of any kind (e.g. by post, email, newsletter and more). A dissemination to externals in excess thereof shall not occur (excluded are legal or judicial obligations to provide information). The consent may be objected at any time in writing, in the newsletter there is also a link to unsubscribe.

11. Final provisions

11.1 The place of performance for deliveries, other services and payments, and the sole place of jurisdiction, shall be Wels, Austria. However, we shall also be entitled to go to law against the Ordering Party at the court which has “in-rem” and territorial jurisdiction under the relevant regulations for the Ordering Party’s commercial domicile or place of residence.

11.2 The Ordering Party is aware that in international commerce, it is common practice that an agreement regarding the place of jurisdiction can also be entered into, in a formally effective manner, as a result of tacit acquiescence or non-reaction to a confirmatory business letter such as an order confirmation note containing a pre-printed reference to the place of jurisdiction. The Ordering Party is familiar with this commercial usage, especially in the field of business of Fronius International GmbH, and heeds it regularly.

11.3 Legal disputes arising out of the contract are to be governed by Austrian law and by the commercial practice prevailing at the place of performance. The UN Convention on Contracts for the International Sale of Goods, on the other hand, shall not be applicable (Austrian Federal Gazette 1988/96).

12. Special provisions for software supplied together with ordered items or software supplied separately

For software delivered together with other items or for software delivered separately (hereafter “software”) these Terms and Conditions of Delivery and Payment only apply insofar as these do not deviate from the following conditions or from conditions agreed upon separately with the Ordering Party.


12.1 Scope of use

12.1.1 All rights of intellectual property, such as copyright, trademark rights, design rights, patent rights, utility model rights and know-how, as well as in particular unprotected inventions, commercial experience, trade secrets and such like, independent from the time these were disclosed to the Ordering Party, shall be reserved at any time by us or our licensors. The Ordering Party shall have the right to use the software after payment of the agreed sum exclusively for his own purposes in accordance with the acquired number of licences. With the present contract only the authorization to use the software is acquired. Dissemination by the Ordering Party shall be excluded in accordance with the copyright law. With a possible participation of the Ordering Party in producing the software no rights other than the specified usage laid out in Section 12 are acquired. The Ordering Party may only use the software simultaneously on one device, which one is his decision. Usage of the software shall constitute any long-term or even any temporary duplication (copying) of the software, whether in whole or also only in part, by saving, loading, running or displaying for the purpose of execution of the software and processing of the data contained therein by the hardware. He shall not be authorized to copy the user manual.

12.1.2 The Ordering Party shall be permitted to make copies of the software for archival and data protection purposes on condition that there is no explicit prohibition in the software or any accompanying material (instruction manual, packaging, etc.) and that all copyright and proprietary notices are transferred unchanged in these copies. Retranslations of the programme code (decompilation) exceeding the legal provisions shall not be permitted.

12.1.3. If the software is equipped with technical copy protection, the Ordering Party shall in the case of damage be supplied with a replacement copy after restitution of the data carrier.

12.2 Further rights.In the event of availability of a new software version the Ordering Party shall be entitled to exchange the supplied software package for a similar software package of the new version at our listed update price; the exchange implies the software package as a whole, as it was acquired by the Ordering Party. With the exchange Ordering Party´s permission to use the exchanged software package shall expire. In such an event the Ordering Party shall immediately and completely destroy all copies, partial copies and backup copies as well as altered or revised versions of the software and the copies, partial copies and backup copies made thereof.


12.3 Warranty

12.3.1 The Ordering Party shall note that it is not possible to develop software programmes in such a manner that these are free from defects for every application condition.

12.3.2 We shall warrant that the supplied software fulfils the agreed functions and has the expressly guaranteed properties. Requirement for any warranty is usage according to contract. A defect for which we are responsible shall only be deemed to exist if the software does not function according to the most recent version of the corresponding performance description/documentation and if this is reproducible by the Ordering Party. In order to carefully examine possible occurring defects the Ordering Party shall be obliged to support us in the rectification of any defects.

12.3.3 We further shall warrant that the original software is duly recorded onto a tested data carrier. Excepted here from are previously installed software and third-party software products.

12.3.4 Software defects shall be documented by the user and we shall be notified in writing with immediate effect; otherwise 8.3 shall apply.

12.3.5 The warranty period shall always be twelve months; the period commences with the dispatch of the software package.

12.3.6 If the software package is not usable or defect (12.3.2), we shall exchange it primarily for a new one of the same title or for an adequate alternative solution. If this also proves to be unusable or defect and if we are not in a position to make it usable with adequate effort within an adequate time, but at least within a period of four weeks, the Ordering Party may demand a price reduction or a change. Costs of defect rectification by the Ordering Party or a third person shall not be compensated by us.

12.3.7 In excess of this (12.3.6) we shall not provide warranty, in particular not in the case of the supplied software not meeting the special requirements of the Ordering Party or user, and also not for altered or revised versions of the software (point 12.1.2), unless the Ordering Party can prove that the defects are not connected to the alterations or revisions. The Ordering Party itself is solely responsible for the selection, installation and usage of the software as well as for the results intended therewith.

12.3.8 In the event of unjustified assertion of defects in the software we shall be entitled to charge the Ordering Party with any incurred costs according to valid cost rates.

12.3.9 A change of the end-user shall exclude any warranty claims


12.4 Compensation

12.4.1 All further claims of the Ordering Party or third persons, in particular claims for compensation for damages of any kind, shall be excluded, unless the injured party can prove that the damage was caused by us either intentionally or due to gross negligence.

12.4.2 Otherwise Point 9 shall apply accordingly..