Solar technology specialist offers its customers a wide range of services
Fronius continues on the path to success in Ukraine
Company
10/3/2017
As the quality leader on
the global solar energy market, Fronius Solar Energy is also enjoying success
in Ukraine. The company has a local presence with its own branch near Kiev,
from which customers benefit from a comprehensive range of consultancy and
other services. Fronius inverters are now even easier to install, with a
special software setup that adapts the devices to the applicable grid
requirements in Ukraine, such as voltage regulation and support. All important
documents are also available in the national language. Special training
sessions, seminars and workshops for Fronius Sales and Service Partners
complete the offering.
“To be successful abroad,
it is not only important to offer innovative products that are of the highest
quality, but also to provide our customers and Fronius Service Partners with
comprehensive and effective support,” says Benjamin
Fischer, Area Sales Manager at Fronius Solar Energy. On 1st July, a technical
consultant was therefore appointed at the Fronius International Business Unit
Solar Energy in Ukraine. “Our local
technical consultant speaks fluent Ukrainian and English and can provide
effective support for customers with questions regarding technical design or
installation problems,” explains Fischer. Fronius works with a steadily
growing team of certified Sales and Service Partners in the region. The team is
able to attend regular training sessions, seminars, webinars and workshops on
solar technology from Fronius. This training also falls under the remit of the
new Fronius technical consultant. “Our
training courses are so popular that they are almost always fully booked. For
this reason, we will be increasing the number of available training sessions in
the future,” explains Fischer. From 9th to 11th October, Fronius will be
represented at the Sustainable Energy Forum in Kiev. “We are also offering an exciting training programme for our Fronius
Service Partners following this event.”
After-sales service increases availability
In September, a warehouse for spare and replacement parts was
erected at the Ukrainian site roughly 20 kilometres south-east of Kiev,
allowing Fronius to significantly improve its after-sales service. “If a part needs replacing, we take care of the
ordering, transport and customs obligations. What's more, our customers receive
a replacement device within one day, which reduces downtimes to a minimum,”
explains Fischer. This is a huge advantage for both partners and end users. The
latter also receive a free seven-year warranty on materials. To validate the
warranty, they simply need to register the inverter in question in the Fronius
Solar.web online monitoring tool. An additional benefit of choosing Fronius is
that all the relevant data sheets, Installation and Operating Instructions, and
Fronius Solar.web, are available in the national language. A particular
highlight is a software setup developed specifically for Ukraine, which is
implemented in the inverter. This adapts the device automatically to the
specific grid requirements of the country
with respect to voltage regulation and support.
Ukraine is a promising market “The Business Unit Solar
Energy is celebrating its 25th anniversary this year. What makes us stand out
is products and services of the highest quality, along with our technical
know-how and years of experience,” explains
Fischer. The expert has a positive outlook regarding the cultivation of the
solar market in Ukraine and believes that this segment has high potential. “Our goal this year is to sell systems with
a total output of 100 megawatts. We are well on our way to achieving this.”
Fronius Ukraine is currently working on several projects simultaneously, which
are scattered across the entire country. “Each
individual system brings us closer to achieving our vision of 24 hours of sun, a future in which 100% of the world’s energy needs are
covered by renewable sources”, enthuses Fischer.
The PV system at this family home near Kiev has been fitted with two Fronius Symo inverters.
“To be successful abroad, it is not only important to offer innovative products that are of the highest quality, but also to provide customers and Fronius Service Partners with comprehensive and effective support,” says Benjamin Fischer, Area Sales Manager at Fronius Solar Energy.
Impressive 6 MW PV installation in Ukraine. Copyright to photo: Tokmak Solar Energy<br />
In September, a warehouse for spare and replacement was erected at the Ukrainian site roughly 20 kilometres south-east of Kiev, allowing Fronius to significantly improve its after-sales service.
Impressive 6 MW PV installation in Ukraine. Copyright to video: S.Energy-Kherson