Fronius GEN24 Plus Product guide

The GEN24 product family consists of the GEN24 and the GEN24 Plus. The GEN24 is a future-proof inverter (including basic emergency power PV Point) for which the hybrid functions battery operation and optionally also full backup can be subsequently activated by the installer via the software upgrade "UP.storage" in Solar.web and further in the Fronius Webshop. With the GEN24 Plus, all functions are already available at the time of purchase. The devices differ purely on the software side and have the same range of functions with the exception of battery operation and full backup option. 

Attention: The availability of the upgrade program (Fronius UP) differs in the different countries. Here you will find a list of all countries where a GEN24 can be upgraded to a GEN24 Plus.

To help prepare you to install and commission the Fronius GEN24 & GEN24 Plus, we have collected all important information and technical details.
This should guarantee the quick and easy installation of your first GEN24 & GEN24 Plus hybrid inverter!

To support you in comprehensively planning and designing PV systems when consulting and providing solutions for your customers, we offer the Fronius Solar.creator as a free, flexible and user-friendly online configuration tool. It can be individually adapted to your needs and, with its numerous functions, offers assistance in all planning stages of your projects.

The Fronius GEN24 & GEN24 Plus can not only be installed in a quick and easy way, but can also be serviced efficiently. In the event of service, the power stage, the data communication unit, the fan or the entire device can be replaced.

To keep the handling of the service case as efficient as possible, the convenient Fronius Solar.SOS service tool supports you. Using the app or browser version, you can initiate the service process online directly at the system location. All you need is a serial number or a state code. This gives you the opportunity to easily solve technical problems as well as place orders for spare parts yourself at any time, without having to call the support hotline.

"FORGOT PASSWORD" FUNCTION ON THE USER INTERFACE OF THE INVERTER

The local user interface of the inverter is protected by a Customer password and a Technician password.

With the function "Recovery Key" in Fronius Solar.SOS you can generate the recovery key to reset the Customer or Technician password of your device.

 

The password can be reset as follows:

• On the user interface of the inverter, click on "Forgot password" to generate a PIN.
• On Fronius Solar.SOS, go to "Recovery Key" and fill out the mandatory fields to generate a recovery key.
• On the user interface of the inverter, enter the generated recovery key and set your new password.

Please note: To be able to generate a recovery key, you require supervisor or owner permissions on Solar.web for the device.

ENERGY PROFILING

With the Fronius Energy Profiling, it is possible to measure consumers and generators using more than one meter: additional secondary Fronius Smart Meters can be connected alongside the primary Fronius Smart Meter via Modbus RTU. This way the measured consumers and generators can be displayed on Fronius Solar.web.

The number of additional meters that can be connected depends on how many devices are already connected to the Modbus interface. You can find the manual with detailed explanation in the downloads area.

Please note: All Fronius Smart Meters, independent of version or age, can be combined in one system to enable the Energy Profiling.

Following a quick and free registration process at www.solarweb.com, owners of a Fronius product can select an attractive warranty model, depending on their region, that perfectly matches their individual requirements.

Every GEN24 has a verification code (V.Code) in addition to the serial number. The V.Code is intended to avoid possible mix-ups or misuse during product registration. You can find both numbers on the name plate of the inverter. They are mainly required for product registration and to add the system to Solar.web. Detailed instructions for product registration can be found here.

Please note: The product registration must be completed within 2 years of the system installation and the warranty options available vary between regions.

WARRANTY & FIRMWARE UPDATES

Regularly updating the inverter firmware is essential for the operation of the photovoltaic system. Continuous software updates of the inverter not only guarantee a low failure rate and better serviceability of the device, but also ensure optimum performance of the system. Regular firmware updates of Fronius GEN24 inverters are therefore a prerequisite for making full use of the Fronius warranty.

You can find more information about how to update your inverter under Firmware & Software.