Steffi and Felix’s story
Technical Support Solar & Energy, Wels
The technical customer support team in our strategic business segment Solar & Energy is on hand to assist our Fronius Service Partners and customers via phone and e-mail. They help with the commissioning of inverters, provide information about our product range, and assist with error messages. These experts are the point of contact for any technical questions. They also train our system partners and present our products at trade fairs.
Find out more about Steffi and Felix’s work
Steffi: We provide technical support on the DACH team [Germany (D), Austria (A), Switzerland (CH)], which means that we speak to the installers on the phone, and sometimes also directly to the system owners, as well as answering inquiries via e-mail. For example, we help with the commissioning of systems and with error messages.
Felix: We also train our certified system partners and new employees and answer any questions that customers may have at trade fair stands. Sometimes, we go to our customers’ premises to resolve any problems directly on site.
Everyday working life
What do you like about your work?
Steffi: Our job is extremely varied. Every time we pick up the phone, we have to get our heads around a new situation and make sure that we give our customers the best possible support. Our testing room helps us with this. We have the various inverters on site and are able to simulate the cases that we are working on so that we can work toward a solution step by step.
Felix: It’s always a great feeling when you are able to help a Fronius Service Partner or customer solve a problem.
What is a normal working day like for you?
Steffi: A normal working day for us generally starts with us deciding what time we want to start work in the morning. Thanks to flextime, we can schedule our working hours to suit us. I usually start around 7 a.m., and Felix starts even earlier. We can also decide when we take our breaks—but we have to make sure that someone is always available. The hotline is open between 8 a.m. and 5 p.m.—that’s when most of the inquiries come in.
Felix: It’s also great to have the option of working from home. We can work from home for up to 25% of the time, although we still regularly catch up with each other in the office and discuss any tricky cases or problems as a team, so we are all constantly learning.
Teamwork
What is your team like?
Felix: We have a great team setup because we all really enjoy working together. Since we get on so well, we meet up outside of work every once in a while as well; for example, to play laser tag or go go-karting. Our work also contributes to supporting the energy revolution, so that’s a big source of motivation for everyone.
Steffi: We currently only have two women on the DACH Technical Support team, so a bit more female representation wouldn’t hurt. We are actually looking for more new colleagues, of any gender, to join our team because there’s huge demand for solar energy right now, which means that we’re also getting a lot more inquiries than we used to.
Personal insights
Steffi: I have been at Fronius for 10 years now. I started my career with an apprenticeship as an electronic engineer and have had the opportunity to experience different departments and develop on both a personal and professional level. For example, I’ve worked in our repair center, where I gained intimate knowledge of many of our inverters and learned what I need to look out for with malfunctions. This knowledge obviously helps me in my current role.
Felix: I completed the HTL course in mechatronics here in Wels and then asked myself whether technology is the right thing for me. I came across the job in Technical Support while scrolling through job ads and thought the description sounded interesting. I was motivated by the fact that it’s a sustainable and future-oriented industry and Fronius has a good reputation as an employer. I’ve been here for around two years now and am responsible for Switzerland on the DACH team.
”Stay curious—there is something new to discover and learn about every day,” Steffi, Technical Support Solar & Energy
