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FAQ Online Tools

Solar.SOS Solar Energy

Login

Your Fronius user account can be used to log into any Fronius platform. You do not need to create a separate user account.
Unfortunately not. Solar.SOS is currently only available for corporate customers.
If you are registered as a B2C customer, please send an email to the support team. Please include your customer number (if available) in your email.
No, it’s not an error. For security reasons, you will be automatically logged out after a few minutes. By selecting ‘Remember me on this device’ when you log in, you can stay logged in for up to 14 days.

Delivery

The delivery may have been split. Any spare parts that were available have already been dispatched; any that are not currently available are still awaiting dispatch.
The tracking ID is provided by a third party and will only be available to view once the package has been dispatched. Either the third party has not yet provided the tracking ID or the package has not yet been dispatched.

General questions

Once a case has been processed by a member of the Fronius Technical Support team, you will no longer be able to edit it.
To access all the features of Solar.SOS, you must first complete the Declaration of Consent.
The Declaration of Consent is currently not available in a digital format for Canada, France, Italy, the UK or the US. Please contact your local Fronius Technical Support team.
Yes. The Solar.SOS app is available for both iOS and Android devices.
The Declaration of Consent is required for Solar.SOS to process service cases. To access all the features of Solar.SOS, you must first complete the Declaration of Consent.

It would be great if you could give us a good rating in the App Store or Google Play Store.