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FAQ Online Tools

FAQ - Solar.start App Solar Energy

General Questions

Your Fronius user account can be used to log into any Fronius platform. You do not need to create a separate user account.
If you already have a Fronius user account, you can use it to log into the app. If not, you can do so by going to www.solarweb.com and clicking on the ‘Login’ menu item. Should you require additional help with registration, please send details of the error message you have received and the e-mail address you would like to use for your user account to our customer services. To do this, please use our contact form.
Please check that the registration process has been completed fully. After registration, a link will be sent to your e-mail address. Please open it and log in for the first time, at which point you will be asked to fill out your personal data. If you still have problems logging in, please contact our customer services using the e-mail address belonging to your user account. To do this, please use our contact form.
As a first step, please check your spam folder. If you still cannot find any such e-mail, please contact our customer services using the e-mail address belonging to your user account. To do this, please use our contact form.

Solar.start App

It is possible that you are still connected to the inverter itself (wireless network name: Fronius_XXX, where XXX stands for the serial number of the inverter or Dalo ID of the data manager) and therefore you cannot access the internet. Please check this in your WiFi settings.
The inverter has probably already successfully connected to the wireless network. However, it may be that your smartphone is not showing this, as it may have lost the connection to the inverter. It is possible that your smartphone has connected to another known wireless network in the meantime. In the WiFi settings of your smartphone, you can check whether you are still connected to the inverter (wireless network name: Fronius_XXX, where XXX stands for the serial number of the inverter or Dalo ID of the data manager). If not, please select the wireless network name of the inverter to connect and then go back to the app. The page should then reload. Otherwise, you can go back to the app menu using the back button in the top left corner and restart the process. You should then be able to continue where you left off. The inverter should already be connected to the wireless network.
If you use an iPhone or iPad, you will need to manually connect to the inverter by scanning the data matrix code using the app (Primo/Symo GEN24 Plus and Tauro) or following the instructions in the app.If you have an Android smartphone, please ensure that your device is allowed to connect to a wireless network that does not have an internet connection. You may receive a system notification that you have to confirm.Otherwise, please check in your WiFi settings for a setting like this and change it if necessary. You may also find this setting in the developer settings of your smartphone. Please consult the instruction manual for your smartphone for more information.
Please ensure that your device is allowed to connect to a wireless network that does not have an internet connection. You may receive a system notification that you have to confirm. Otherwise, please check in your WiFi settings for a setting like this and change it if necessary. With Android devices, you may also find this setting in the developer settings of your smartphone. Please consult the instruction manual for your smartphone for more information.
During the update, the inverter or its data manager restarts. During a restart, the connection to your smartphone is interrupted, which is why you are not sent any more status updates. Check the LEDs of the inverter or data manager, they indicate the operating status. As soon as the device restarts, you can close the display in the app (using the back button).