Yes, your Fronius user account is valid across all platforms and can be used for Solar.SOS. A separate account is not required.

Please make sure that the registration process is complete. After registration you will receive an e-mail containing a confirmation link. Open it and complete the first login process by filling in the rest of your details.

If you have already completed your registration, please use the ”Forgot password?” function in the Solar.SOS login area.

If this does not work, please contact our customer service team using our contact form and include the e-mail address associated with your user account.

No access to this e-mail address?
Please also send us a scanned copy of a valid ID document. This is for security reasons, as confidential data can be viewed in your account.

No, Solar.SOS is only accessible to certificated specialist partners and electricians.

The declaration of consent is required to process and conclude service cases with Solar.SOS. Until the declaration has been confirmed, Solar.SOS is only available with limited functionality.

To pay out service fees that you are entitled to for your performance in warranty cases, your bank details are also required as part of the consent form.

Cases shows an overview of all support cases, both those you have created yourself and those from your company.
The integrated messaging function makes it quick and easy to communicate with Technical Support about a specific case. Just open the relevant case and send your message. Messages in Solar.SOS get priority over regular e-mails.
If necessary, you can request an exchange or repair for the opened case under Delivery . If the Delivery tab is not available, it means you need to sign the declaration of consent first.

To reset the password for the local user interface of a Fronius inverter, go to the Recovery Key area in Solar.SOS. The following videos show you how to change a password:
- GEN24/Verto/Tauro
- SnapINverter (Datamanager)

The delivery may have been split with available spare parts having been already dispatched and spare parts that are not currently available to follow later.

The tracking ID is allocated by a third-party provider and will only be visible once the package has been dispatched. The third-party provider may have not communicated this information or the package has not been dispatched yet.

A case can no longer be edited once it has been processed by Fronius Technical Support.